Frequently Asked Questions
When booking a transfer you need to be sure that everything will be okay so below you'll find answers to some of your most frequently asked questions, please contact us if there's anything else you need to know!
- How do I get a quote or make a booking?
- Must all bookings be made in advance?
- Where will my driver meet me at the airport?
- Will I be charged if my flight is late?
- How long will my driver wait for me?
- How do I pay for my journey?
- Does my fare include a tip?
- Can I get a receipt for my journey?
How do I get a quote or make a booking?
To get a quote please use our bookings form on the right hand side of our homepage. Alternatively please contact us and our customer services team will be happy to help.
Must all bookings be made in advance?
If you book in advance, this gives us time to find the best vehicle for your journey. Do call us if you need a last minute booking though and we will try to help
How do I meet my driver at the airport?
Your driver will be standing near the main airport information desk with a board in his hands with your name on it.
What happens if my flight arrives late, is there an extra charge for waiting time?
We monitor flights from our office so if your flight is early or delayed we will know about it. You will not be charged waiting time and can be sure that your driver will be there to complete your transfer.
How long will the driver wait for me?
After a reasonable waiting time your driver will check with the airport before contacting the office. The driver will also attempt to contact you if you have provided a mobile telephone number. If, after 90 minutes, the driver has been unable to contact you, he/she will be authorised to leave and you may be liable for a surcharge. Thus, it is your responsibility to contact our office if you are delayed to avoid paying for the cost of the journey and to ensure that the driver remains in the terminal to complete the transfer.
How do I pay for my journey?
You can pay your driver in cash (£ Sterling) or in advance by Credit/Debit card.
Does my fare include a tip?
No. Neither the minimum charge or your fare includes a tip. Giving a tip is discretionary and completely up to you.
Can I get a receipt for my journey?
If you pre-pay using a card we will send you a receipt via email.
Bookings
Please click your desired journey type to start the booking process.
